Understanding of individual and workplace needs as they relate to professionalism, team building, and career growth. Topic areas include human relations, business ethics, business etiquette, team building concepts, and career enrichment. Discussion, participation, and role-playing exercises. May be taught in a simulated work environment.
Customer Sales and Service Micro-Credential
Micro-credential
This curriculum was designed in collaboration between Workforce Education and Academic Pathways (WEAP) and the Business and Accounting Department. It was also approved by the Business Advisory Board.
Stackable to Degree Program
This micro-credential aligns with the requirements for the Business Administration A.A.S. and Directed Studies A.A.S. should students choose to continue their education after obtaining the micro-credential.
The Customer Sales and Service micro-credential can be taken either as college credits or as a non-credit professional development program.
This micro-credential is comprised of the following courses:
Credit path: Business Administration, A.A.S.
BUSN 1055, Professionalism (3 cr.)
BUSN 1060, Customer Service & Relations (3 cr.)
Helps students define customer service standards for the organization and the individual, develop skills for listening and calming oneself and others, explore options for resolving issues with realistic expectations and gain techniques to maintain perspective and equilibrium.
non-credit path: National retail federation
Retail Industry Fundamentals (9 hours)
Students develop basic customer service and math skills to conduct sales transactions. They will build an understanding of the retail industry, its impact on the economy and the diverse jobs available. In addition - key concepts such as multichannel and omnichannel retailing, distribution channels and retail ownership will be investigated and the economic impact of retail on society will be studied. This course also covered the retail product cycle including product and service selection,product allocation and distribution and selling, pricing and customer service. Students will also learn best practices for interviewing and exploring career paths.
Customer Service and Sales (36 hours)
Students will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. They’ll also gain crucial workplace skills that include problem-solving, working in teams, reading customer body language and increasing customer satisfaction and retention. Some of the key concepts explored include knowing your product and services, (inclusive of features and benefits, product knowledge and customer service and the need for continuous learning). We will also explore how to connect with the customer (assessing customer needs and interests, listening to customers, and confirming their need).