First Day Complete is a course material model that lowers the cost of materials for students and ensures students have access to all of their required course materials on or before the first day of class.

Through this new program, physical books will be conveniently packaged and provided to students on a rental basis, and digital materials will be delivered directly within your Brightspace. Costs will be included as a separate charge on a student's tuition/fees bill. At the end of the term, students will receive email reminders to return their physical course materials to the bookstore.

• Register for your classes and the bookstore will start preparing your course materials
• One month before classes start, you will receive an email instructing you to select your delivery preference (in-store pickup or shipped directly to you)
• An email notification will be sent when your order is ready for pickup or when it ships
• Your digital materials will be delivered for your course(s) within your Brightspace

The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, molecular model kits, engineering kits or nursing kits.

All eligible students will be automatically enrolled in the First Day® Complete program.

While it is not recommended, student have the option to opt-out of this program here. Opting out means you will not receive your required physical course materials in a convenient package at a discounted rate and access to digital course material delivered directly to your Brightspace will be removed. 

Students will be responsible for purchasing their required course materials through the bookstore.

The deadline to return all rental textbooks is the last day of finals. Students will receive email reminders about the rental deadline to their email address.

Students will receive emails and phone calls from the bookstore to remind them to verify their order. If the student does not opt-out, their materials will be held at the bookstore and their student account will be charged.

Yes, if the student does not opt-out, their materials will be held at the bookstore and their student account will be charged.

You may return the book to the bookstore on the same terms and timelines currently in place. If you drop a class and enroll in a different class, the bookstore will “swap” the required textbooks/codes so that you have what you need.

Yes, you will have 48 hours to return your textbooks. If you do not return the textbooks, the charges for the bundle will remain on your student account.

Your textbook charges will be added to your student account. The cost is $26.25 per credit hour. Financial aid, if available, will be applied to your student account and can be used to pay the textbook rental cost. You will be responsible for any charge that remains unpaid after application of financial aid, third party payments, or other funding sources. 

The program provides all required textbooks, lab manuals, access codes and digital textbook versions to eligible students.

Yes, the program provides you with the option to purchase textbooks at a reduced rate during the return period.

If you need assistance or have questions, please contact Customer Care:

• For FAQs and general support, visit Barnes & Noble Customer Care's website
• Email Customer Care 
• Phone: 844-9-EBOOKS (844-932-6657)