RCA
Root Cause Analysis and Corrective Action
Root Cause Analysis gives a structured approach to problem solving. It drives users
to get to the true nature of problems rather than treating symptoms of problems that
lead to reoccurrence.
Student Learning Outcomes: Participants will learn to get to the root causes of problems encountered in their
working environment.
Students will:
• Learn to identify the root causes of a problem.
• Learn root cause analysis tools such as “The 5 Whys” and “Cause & Effect Analysis”.
• Understand the components of a corrective or preventive action.
• Learn to implement effective corrective and preventive actions.
• Learn the overall problem-solving lifecycle.
Outline of Course Topics:
I. Introduction to Problem Solving
II. Basic Quality Concepts and Tools
III. Problem Solving and Root Cause Analysis
IV. Problem Containment
V. Problem Investigation
VI. Data Collection Techniques for Solving Problems
VII. Analyzing Problems
VIII. Designing Solutions
IX. The 5 Whys
X. Cause and Effect Analysis
XI. Correction and Preventive Action
Why this type of training is important to manufacturers:
Improving the effectiveness of business processes, both operational and transactional,
is often challenging. Many organizations resort to a “firefighting” method to solve
day-to-day issues as needs arise. Our Root Cause Analysis training is a proven way
to help organizations combat these problems by identifying the underlying causes and
developing corrective actions to prevent them from happening again.
Supplemental Course Material: Workbook with the presentation slides
Target Audience: All Employees
Duration: 4 hours
Class Size: Up to 20 students
To Contact or Learn More About This Training Program: For Information
Note: The training can take the form of either a classroom-based, as described above, or an applied skills training program. The applied skills training program includes both classroom training and hands-on learning in real-world scenarios, focusing on practical application to build competence and confidence. The applied skill training program typically takes three-to-five-days, which can occur in consecutive days or a week between each training day. Class size is up to 8 students.
Your Instructor: Alliance for Manufacturing & Technology (AMT)
AMT is a leader in assisting local manufacturers in overcoming the challenges of today’s competitive economy. They have a highly skilled team of experts who have many years of industry experience combined with extensive consulting, training, and coaching experience. They are business advisors who have built a reputation for understanding and meeting manufacturers' needs with expert solutions. AMT is a unique resource for manufacturers seeking to increase sales, streamline operations, achieve certifications, reduce costs, create jobs, and prosper in the following counties: Broome, Chemung, Chenango, Delaware, Schuyler, Steuben, Tioga, and Tompkins.
Cancellations with less than 3 days notice or failure to attend (No Shows) the first day of class will not qualify for a refund or reduction of charges.
Students may cancel 3 days or more prior to the day of class and receive a full refund. We solidify dates with instructors 3 days prior to the start of the class (or reschedule/cancel) and it is dependent upon enrollment. Cancellations with less than 3 days notice can not be refunded). Notification maybe done by phone to the Office of Workforce Education (607-936-5501) or email to ilearn@corning-cc.edu
Businesses in Chemung, Schuyler and Steuben interested in seeking funding to send promising leaders from their organizations to this training should contact CSS Workforce NY at 607-937-8337.
SUNY Corning Community College is committed to ensuring equal access to students with disabilities. If you believe that you will need accommodations while taking this course, please contact Accessibility Services by phone 607-962-9262 or email Accessibility@corning-cc.edu to begin the process of requesting accommodations. We strive to coordinate accommodations in a timely manner, but some accommodations may not be available when you need them if you do not give timely notice.