Managing Conflict

In any setting where public interaction is a large part of the work, conflict can erupt at any time and for any reason! Managing conflict on the front lines explores how we can support people who often show-up angry and defensive, while also taking care of ourselves. Appropriate for public service providers and customer service specialists.

Cost:  $195.00

Email or call 607-936-5501 for more information on upcoming dates or opportunities for your corporate training needs!