Customer Service
Providing excellent customer service is the core function of any business. By building strong customer relationships and ensuring a positive user experience, you will create a lasting impact on customer satisfaction and build brand loyalty. Organizations today need a realistic and highly effective approach to customer service, one that allows for varying levels of employee skill and illustrates a respect for BOTH the employee AND the critically important customer. This in turn will add more lifetime value to your customer base by making them repeat customers.
This course will maximize employee performance by identifying the type of customers they face every day, by investigating the genesis of many customer challenges, and by discussing realistic and effective strategies for excellent customer interaction. In addition, we will cover customer’s expectations and needs, definitions of customer service, and what causes customer defection.
Email ilearn@corning-cc.edu or call 607-936-5501 for more information on upcoming dates or opportunities for your corporate training needs!
SUNY Corning Community College is committed to ensuring equal access to students with disabilities. If you believe that you will need accommodations while taking this course, please contact Accessibility Services by phone 607-962-9262 or email Accessibility@corning-cc.edu to begin the process of requesting accommodations. We strive to coordinate accommodations in a timely manner, but some accommodations may not be available when you need them if you do not give timely notice.