Watch short how-to videos from the Blackboard On Demand Learning Center For Students. Topics include: submitting an assignment, creating a discussion board post, taking a test online, sending e-mail from your course, and much more. You can also search for specific topics.
Blackboard Support from Open SUNY
You can contact Open SUNY to submit a Blackboard Helpdesk Ticket (available 24/7).
Live customer service is available (EST):
- 8:00am to 9:00pm Monday - Thursday
- 8:00am to 5:00pm Friday
- 10:00am to 5:00pm Saturday
- 1:00pm to 9:00pm Sunday
For best service by phone:
- Call when your schedule permits you to have at least 10 minutes.
- Be at your computer before you call 1-844-673-6786 (toll-free within the United States) or 1-518-320-1889 (Direct) and choose option 1.
- Have your student ID or username.
- Know the Course / section you are enrolled in.
- *Note: online courses require either DSL or Broadband access.